Shipping Policy

How much is shipping?

Shipping costs depend on where the item is being shipped and will be calculated at the checkout. 

We offer free shipping on website orders over $100 to most of Canada1. When you choose free shipping, we will use the most economical option which may result in additional delivery time versus expedited shipping.  Just can’t wait? We offer expedited shipping options at the checkout.

1 In rare events, we are unable to honour our free shipping policy to some remote/rural locations. These include locations that our couriers don’t frequent or require extraordinary logistics to deliver the shipment. These additional fees are set by the couriers. 

We are unable to determine if you are in one of these locations at checkout but will contact you before we ship it. You can then make the decision to cancel your order or pay the additional shipping fee.

Can I pick up my order?

We offer the ability to pick up your order from our Saskatoon warehouse – located at:

2234 Speers Ave
Saskatoon, SK

Just select “pickup in Saskatoon” on checkout.

View our business hours or contact us.

Do you ship to PO Boxes?

We sure do!  If you require delivery to a PO box, simply choose Canada Post as your shipping method at checkout. 

Please note that our free shipping promotion does not cover shipping to PO boxes.  When choosing free shipping, we require that you provide a street address for the courier to deliver to.

What happens after I place my order?

After the order has been placed, we will send an order confirmation email with your purchase receipt. Our warehouse will package your order and arrange to have it picked up by a courier company.

Can I track my order?

Yes! We will send you a shipping confirmation email once your order has been placed on the truck with a tracking number that you can use to locate your order. Keep watch on your tracking number for shipping updates and estimated delivery date.

How long will it take to get my order?

We strive to package and ship all orders as quickly as possible. We will package and ship your order within 1 -2 business days.

Please note that with COVID-19 and circumstances outside of our control it may take slightly longer. 

In very rare circumstances, packages may be mis-sorted by couriers which results in a delay.  While these situations are out of our control, we will be sure to follow-up with you in the event we notice this.

What if I receive a partial delivery?

In some cases, multi-piece shipments may become separated during transit and may arrive on different days.  

If you receive a partial delivery, the remaining parcels will typically arrive in the following 1-3 business days.  If the remaining parcel(s) do not arrive in a timely fashion, please contact us and we will start a trace with the courier.

What if I am not home for the delivery?

Our shipping processor will attempt to deliver your item on the shipping day between 9 am-7 pm.

For orders less than $200, they will leave your package at your address if they deem it is safe to do so.

For orders over $200, your signature is required and it will be sent to your closest outlet for pickup. 

What if my order is stolen?

We have no control over your shipment once it leaves our facility and as such, we are not responsible for lost or stolen packages.

We always provide a tracking number with your order and highly recommend keeping an eye on where it’s at and when it will be delivered. Please try to be home when your order is scheduled to be delivered and avoid it sitting outside unattended.

If your order is lost or stolen, we’ll do everything we can to help, but ultimately can not replace/refund due to theft.

What happens if my order is lost?

In the event that your order is lost please contact us. We will investigate immediately and help make it right.

What if my order is damaged in transit?

  • You must report any damages to us within 24 hours of receiving your order
  • You must provide detailed photos
  • You must note the damage with the courier prior to accepting the delivery as we are unable to reimburse for any shipments not signed as damaged

What about backorders, pre-orders, or out-of-stock items?

We do our best to keep accurate inventory. Sometimes you may purchase an item which is not in stock at our warehouse. In these instances, we will contact you to find a suitable replacement or substitution.

Notes

  • Order processing and shipping are done only from Monday – Friday (not including public holidays).
  • Shipping may take additional time during sale periods, holidays, and extreme weather events.
  • Address cannot be changed once your order has been loaded onto the truck.
  • Lumber Jack is not liable if you enter the wrong address on checkout – please double check.

I still need help!

We are here to help! Contact us.

Last modified: November 23, 2021

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